Sustainable Complaint Management
We reduce complaints permanently – with structured processes, rapid root cause analysis and sustainable solutions.
Permanently eliminate errors instead of just documenting them
Understanding causes, eliminating errors, improving structures – for robust quality management.
- Are complaints repeated despite existing 8D processes?
- Is your error and complaint management overloaded, reactive and tied to one person?
- Are you looking for a structured approach to permanently eliminate errors and ensure sustainable quality?
In many companies, error and complaint management is a perennial issue – symptoms are documented, 8D reports are written, but the actual causes remain. The result: repeat complaints, customer dissatisfaction and rising quality costs.
T.A.S. FORCE establishes sustainable error and complaint management systems that not only document, but are also permanently effective. We eliminate causes instead of treating symptoms – in systems, processes and minds.
Our core services for sustainable error and complaint management
System analysis & maturity assessment - Where does your error management stand?
- Recording the current error and complaint process in day-to-day business
- Evaluation of method application, process responsibility and escalation behavior
- Analysis of repeat complaints, 8D performance and processing times
- Auditing of error correction processes along the production and supply chain flow
- Maturity level analysis based on automotive standards (e.g. VDA Volume 8D, IATF 16949)
We clarify why error management is not (yet) working sustainably for you – and where the levers lie.
8D process optimization - from an obligation to an effective method
- Standardization and streamlining of the 8D system, adapted to the company structure
- Introduction of clear responsibility & escalation rules along the 8D steps
- Empowerment of employees in the application of root cause methods such as 5-Why, Ishikawa, A3
- Definition of measurable KPIs for controlling the defect rectification process (e.g. 8D lead time, repeat rate, Q costs)
- Anchoring the 8D process as an integral part of daily store floor and line management
An 8D report is not a form, but a tool – we show you how it works.
Restructure organization & responsibilities in the error process
- Clear assignment of roles and responsibilities for error recording, analysis, communication and action follow-up
- Establishment of a centralized or decentralized complaints team, depending on the company structure
- Definition of escalation management that enables decisions instead of just forwarding them
- Development of a complaints task force that intervenes specifically in the event of serial problems or escalations
- Integration of suppliers and customers into the process - for fast, transparent solutions
Sustainable error elimination is not an individual task, but a systematic process – we create the structure for it.
Make error costs visible & reduce them
- Analysis of internal and external quality costs (e.g. rework, rejects, sorting, field actions, returns)
- Evaluation of the top polluters (Pareto) and derivation of structural measures
- Development of a key figure system for error cost control (COQ - Cost of Quality)
- Introduction of Q-cost controlling as a component of corporate management
- Identification of potential savings through sustainable error prevention
Errors cost money – we help to make them visible and reduce them sustainably.
Error prevention & lessons learned
- Establishment of a lessons learned process to transfer findings to new projects
- Use of error data for early warning in development, purchasing and production
- Integration into APQP, FMEA and series monitoring processes
- Derivation of standardization measures and design adjustments for recurring errors
- Promoting a proactive error culture that recognizes causes instead of looking for culprits
Mistakes are learning opportunities – if you use them correctly. We help to turn every mistake into progress.
Implementation in live operation & operational support
- Task force deployment in the event of acute complaints, field problems or series failures
- Operational support from experienced complaints experts, 8D coordinators & Q leads
- Introduction of an error management board (analogous to SQDCM) for daily control at store floor level
- Interim deployment to stabilize critical processes and bridge vacancies
- Anchoring sustainable error prevention in existing lean & Q systems
We don’t just talk about solutions – we implement them together with your team. Directly. On site. Effectively.
Track record: errors sustainably reduced, processes stabilized
- Repeat complaints reduced by 60% through optimized 8D system
- Error costs reduced by 25% through structured root cause analysis & action tracking
- 8D lead time halved – from over 15 to under 7 days on average
- Significant improvement in production stability – measurable reduction in top causes of errors
- Customer satisfaction restored after serial errors – through transparent communication & active error correction
FAQ - Frequently asked questions
"Why T.A.S. FORCE?" Your questions, our answers
Why T.A.S. FORCE for your error and complaint management?
- Structured. Measurable. Sustainable. – We bring a systematic approach to your error management
- Strong methodological expertise & practical relevance – From root cause analysis to escalation control
- Industry experience from over 200 Q projects – Automotive, electronics, mechanical engineering & more
- Immediate impact through tried-and-tested solutions & operational implementation
- Results-oriented & strong in implementation – We are not analysts, we do.
When do you need sustainable error & complaint management?
- Your complaints are piling up, even though processes are in place
- Your team works in continuous fire mode instead of correcting errors in a structured manner
- Your 8D process exists – but does not have a lasting effect
- Your customers demand proof of the effectiveness of your fault rectification processes
- You want to reduce your quality costs and increase your internal efficiency